Refund Policy

Last updated: November 11, 2026

1. Digital products

Our playbooks are digital content delivered immediately after payment through your account on this website. No physical items are shipped or returned.

2. Right of withdrawal (EU consumers)

As a consumer in the EU you generally have the right to withdraw from an online purchase within 14 days without giving a reason. For digital content that is supplied immediately, this right ends once access has started, provided you have expressly requested immediate access and acknowledged that you thereby lose your right of withdrawal.

By completing your purchase you request immediate access to the playbook(s) you bought and acknowledge that your right of withdrawal ends once you gain access. If these legal conditions were not met in your case, your statutory right of withdrawal remains, and we will respect it.

3. When we always refund or fix

• You were charged twice for the same order.
• You bought a single playbook and then the Complete System within 14 days: contact us and we will refund the single playbook.
• You cannot access your playbook because of a technical problem on our side that we cannot fix within a reasonable time.
• The playbook is materially different from its description at the time of purchase.

4. How to request a refund

Email ericempire@proton.me with your order number and the email used at checkout. To withdraw, you can use any clear statement, for example: "I hereby withdraw from my purchase of [product], order [number], dated [date]."

5. Processing

Approved refunds are sent to the original payment method within 14 days of approval. Your bank may need a few extra days to show the amount. Access to refunded playbooks is removed.

This policy does not limit any mandatory rights you have under applicable law.